UFA is one of Canada’s largest and most diverse cooperatives, with more than 120,000 member-owners, a network of more than 110 bulk fuel and Cardlock locations, and 35 Farm and Ranch Supply Stores that have served rural communities for over a century.
UFA provides products, services, and solutions to farmers, ranchers, and commercial customers in Saskatchewan, Alberta, and British Columbia
UFA needed to replace their outdated, highly customized, and difficult to support external card management system at their 35 farm stores and at over 100 petroleum locations in Western Canada. Further complicating things, the card system was not fully integrated with SAP. It also lacked the industry standards for functionality for its card management-based platform.
All of this meant that pertinent data and transactions being captured at the local farm store level was not making its way to the backend SAP system.
An overhaul from the existing infrastructure – that had been built seven years prior as a standalone software that did not integrate well with UFAs website and SAP backend systems – was required. Our team implemented a system agnostic user interface, which reduced barriers to user adoption, and provided system administrators with a single point of entry and an intuitive user interface.
This ultimately resulted in a decrease to average customer call handling time, and a three-fold increase in new card requests. This single source of card management administration decreased rework and risk. Greater admin transparency and data accuracy were additional benefits realized by UFA.
Download and share this case study in PDF format.
Images used in this article are subject to ©Copyright United Farmers of Alberta Co-operative Ltd. All rights reserved.
Subscribe to our newsletter for regular product updates, exclusive insights, and more!