Meet TC Energy

TC Energy is a leading North American energy company with over 60 years of experience developing and operating energy infrastructure.

With a vast portfolio - including natural gas pipelines across Canada, the U.S., and Mexico - TC Energy depends on efficient work management and reliable technology to keep operations running smoothly.

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The Challenge:

TC Energy’s existing mobile solution was reaching the end of its life and could no longer support its growing operational needs.

Their technicians relied on manual, paper-based processes and disparate systems, such as spreadsheets and Word documents, to capture and connect data.

The organization’s goals were clear:

• Improve the mobile field technician experience
• Reduce reliance on manual and paper processes
• Minimize infrastructure costs while future-proofing their SAP investment
• Find a trusted technology partner who could grow with them

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The Solution:

TC Energy partnered with S4A IT Solutions and implemented BlueWorx, powered by Neptune, to deliver a mobile-first work management platform fully integrated with SAP.

Key steps in the journey included:

• Proof of Concept: A six-week test proved BlueWorx could deliver on both the technical and process side, aligning with TC Energy’s mobile strategy.
• Rapid Deployment: Despite pandemic challenges, the team rolled out a pilot to 50 users across three countries, delivering 70+ customizations in record time.
• Seamless SAP Integration: BlueWorx plugged directly into TC Energy’s SAP ecosystem, following standard transport systems without disruption.
• Technician-Centered Design: A focus on intuitive usability, multiple form factors (iPads, laptops, browsers), offline-first capability, and multilingual support.
• Powerful Inspections Feature: Enabled TC Energy to collect critical asset data directly in the field, strengthening master data quality and reliability.

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The Outcome:

The impact of implementing BlueWorx was immediate and far-reaching. TC Energy significantly reduced development time, moving from a year-long version upgrade on their old system to delivering a full BlueWorx product in just five months.

Performance also improved significantly, with synchronization times decreasing by 30–40%, allowing technicians to access information faster and more reliably. Adoption across the workforce exceeded expectations, as even veteran technicians who were initially resistant to digital tools embraced the intuitive interface.

Beyond usability, BlueWorx brought measurable improvements to data integrity. Using the inspections feature, TC Energy captured more than 80,000 new asset metadata points in a single work order cycle, strengthening equipment records and reliability. The offline-first capability proved equally transformative, enabling technicians to work for days in remote locations without connectivity and sync seamlessly once back online.

Most importantly, the partnership between TC Energy and S4A has endured and expanded. Building on the success of BlueWorx, TC Energy continues to roll out Neptune-based applications to automate additional manual processes and solve new challenges across the organization.

“Field technicians just want to turn wrenches - they don’t want to deal with applications or paperwork. With BlueWorx, we really focused the end-user experience on them: how do we get them in and out of the tools as quickly and with as little pain as possible.”

– Lenny Hubbard, Work Management Team Lead

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Enduring Partnership: Beyond BlueWorx

The relationship between TC Energy and S4A didn’t stop with the successful launch of BlueWorx. Building on the trust, collaboration, and proven results, the two organizations have continued to co-create innovative solutions designed to address evolving industry needs.

Together, TC Energy and S4A have collaborated to develop forward-thinking digital solutions designed to address critical operational challenges, including:

This enduring partnership demonstrates the power of combining deep operational expertise with cutting-edge technology, ensuring that TC Energy stays ahead of industry challenges while setting new benchmarks for efficiency and reliability.

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